zh55 Privacy Policy

1 Introduction

zh55 ("we," "us," "our," or "zh55") is the operator of the online gaming and sports betting platform accessible at zh55.bid. We operate under international gaming license oversight and take the protection of our players' personal data extremely seriously. This Privacy Policy explains how zh55 handles personal information collected from players and visitors based primarily in Pakistan who access zh55.bid to use our cricket betting, casino gaming, slot, and related services.

This Privacy Policy should be read alongside zh55's Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. By creating a zh55 Account and using our Services, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2 Data Controller

For the purposes of applicable data protection law, zh55 (the company operating zh55.bid) is the Data Controller responsible for your personal data. As Data Controller, zh55 determines the purposes and means by which your personal data is processed in connection with the provision of Services on the zh55 Platform.

Our Data Protection contact can be reached via email at [email protected], with the subject line "Data Protection Enquiry." zh55 aims to respond to all data protection enquiries within 5 business days. For urgent data protection concerns — such as suspected unauthorised access to your Account — please use the Live Chat function on zh55.bid for the fastest response.

3 Personal Data We Collect

zh55 collects personal data through various means, including directly from you during registration and Account use, automatically through your interaction with the Platform, and from third-party verification and payment service providers. The categories of personal data zh55 collects are detailed in the table below:

zh55 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (except as relevant to responsible gaming assessments), or biometric data beyond what is contained in CNIC documentation submitted for KYC purposes.

4 How We Use Your Personal Data

zh55 processes your personal data for the following specific purposes:

• Account Registration and Management: To create and maintain your zh55 Account, verify your identity and age (confirming you are 21 or older), process your chosen username and credentials, and manage your Account settings and preferences;
• Service Provision: To provide access to zh55 Casino gaming, cricket and sports betting, slot games, live dealer tables, and all other Services available on zh55.bid — including processing your bets, calculating outcomes, crediting winnings, and maintaining your game history;
• Payment Processing: To process your deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20, and to process your withdrawal requests to verified payment methods in your name, including verifying that payment methods belong to you;
• KYC and Anti-Money Laundering Compliance: To verify your identity, age, and source of funds as required by our licensing obligations and anti-money laundering regulations, including engaging third-party identity verification services where necessary;
• Responsible Gaming: To monitor gaming patterns, identify potential indicators of problem gambling, implement responsible gaming tools you have activated, enforce self-exclusion requests, and ensure that our Platform is used safely and within healthy limits by Pakistani players;
• Customer Support: To respond to your enquiries, resolve disputes, handle complaints, and improve our support services;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, collusion, and other abuse of the zh55 Platform;
• Platform Improvement: To analyse usage patterns, game performance, payment flow efficiency, and technical performance to improve zh55 for Pakistani players;
• Marketing and Promotions: To send you promotional communications about zh55 bonuses, promotions, and new features where you have consented to receive such communications — subject to your right to opt out at any time;
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements under our gaming license, and to respond to lawful requests from regulatory authorities or law enforcement.

5 Legal Basis for Processing

zh55 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing necessary to fulfil our contract with you — the zh55 Terms and Conditions — including Account management, game and bet processing, and payment handling;
• Legal Obligation: Processing required to comply with applicable law and regulatory requirements — principally KYC and AML obligations imposed by our gaming license, and mandatory reporting to competent authorities;
• Legitimate Interests: Processing undertaken in zh55's legitimate interests (and those of our players) where these interests are not overridden by your privacy rights — including fraud prevention, platform security, gaming pattern analysis for responsible gaming purposes, and service improvement;
• Consent: Processing undertaken on the basis of your freely given, specific, informed consent — principally the sending of direct marketing communications. Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third-Party Disclosure

zh55 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and cryptocurrency payment processors receive the personal and financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations;
• Identity Verification (KYC) Providers: Third-party identity and age verification service providers receive your identity documentation (such as CNIC details) to perform regulatory KYC checks on our behalf. These providers are contractually bound to handle your data securely and only for verification purposes;
• Game Content Providers: Casino game providers whose games appear on zh55 may receive aggregated gaming data necessary to ensure game integrity and resolve disputes. Personal identifying information is not shared with game providers beyond what is technically necessary for game operation;
• Regulatory and Law Enforcement Authorities: zh55 will disclose personal data to our gaming licensing authority, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory requirement. zh55 will notify affected players of such disclosures where legally permitted to do so;
• Professional Advisers: zh55's legal, accounting, and compliance advisers may access personal data where necessary in the course of providing professional advice, subject to strict confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of zh55's business, personal data held by zh55 may be transferred to the acquirer as part of the transaction, subject to equivalent data protection obligations being imposed on the transferee.

7 Cookies & Tracking Technologies

zh55 uses cookies and similar tracking technologies on zh55.bid to provide a functional, secure, and personalised experience for Pakistani players. A cookie is a small data file stored on your device by your browser when you visit a website. zh55 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of zh55.bid — including maintaining your login session, preserving your security token, and enabling core platform functionality such as bet placement and deposit processing. These cookies cannot be disabled without impairing core site functionality;
• Performance and Analytics Cookies: Used to collect anonymised data about how Pakistani players use zh55.bid — including which pages are visited most frequently, how long players spend on game categories, and technical performance metrics. This data helps zh55 improve the Platform;
• Functional Cookies: Used to remember your preferences — such as your preferred game category, language setting (English or Urdu), and responsible gaming tool configurations — to provide a personalised experience on return visits;
• Marketing Cookies: Used to show you relevant zh55 promotional content and, where applicable, to track the effectiveness of zh55's marketing communications. These cookies are only set with your consent.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to use zh55 Services. For the full list of cookies used by zh55, their purposes, and durations, please contact zh55 support at [email protected].

8 Data Retention

zh55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected — principally the duration of your active zh55 Account — and for such additional periods as are required by law or as are justified by zh55's legitimate interests (principally anti-money laundering record-keeping obligations and dispute resolution).

Specific retention periods applicable to key categories of data:

• Account and Identity Data: Retained for the duration of your Account plus a minimum of 5 years following Account closure, in compliance with anti-money laundering record-keeping requirements under our licensing jurisdiction;
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping obligations;
• Gaming History: Retained for the duration of your Account plus 3 years following Account closure, for regulatory reporting, dispute resolution, and responsible gaming monitoring purposes;
• Customer Support Communications: Retained for 2 years from the date of the final communication in a given support interaction;
• Marketing Consent Records: Retained for 3 years from the date consent was given or last confirmed, or until consent is withdrawn.

Following the expiry of applicable retention periods, zh55 will securely delete or anonymise your personal data in accordance with our internal data deletion procedures. Anonymous aggregated data — which cannot identify individual players — may be retained indefinitely for statistical and analytical purposes.

9 Data Security

zh55 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security architecture includes:

• Transport Layer Encryption: All data transmitted between your device and zh55.bid is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by major global financial institutions;
• Server-Side Encryption: Personal data stored in zh55's databases is encrypted at rest using industry-standard encryption protocols;
• Access Controls: Personal data is accessible only to zh55 personnel who require access for their specific role. All access is logged and subject to role-based access control policies;
• Two-Factor Authentication (2FA): zh55 offers 2FA to all Account holders as an additional layer of protection for your login credentials. zh55 recommends all Pakistani players enable 2FA in their Account Settings;
• Penetration Testing and Security Audits: zh55's platform is subject to regular third-party security assessments, penetration testing, and vulnerability scanning to identify and remediate security weaknesses;
• Data Breach Response: zh55 maintains a documented data breach response procedure. In the event of a data breach affecting your personal data, zh55 will notify you and relevant regulatory authorities as required by applicable law and within required timeframes.

10 Your Privacy Rights

As a zh55 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact zh55 at [email protected] with the subject line "Data Rights Request." zh55 will respond within 30 days of receipt of a verified request.

11 Children & Minors

If you are a parent, guardian, or responsible adult who believes that a minor under the age of 21 has created a zh55 Account or provided personal data to zh55 without appropriate authorisation, please contact zh55 immediately at [email protected] or via Live Chat. zh55 will investigate and take immediate remedial action, including Account closure and deletion of associated personal data, upon receipt of a credible report.

zh55 recommends that parents and guardians use parental control software and monitor online activity to prevent minors from accessing online gambling platforms. zh55 cooperates with all Pakistani parental control initiatives and responsible gaming organisations that seek to protect young people from gambling-related harm.

12 International Data Transfers

As an internationally licensed operator, zh55 may transfer your personal data to countries outside Pakistan for the purposes of service provision, payment processing, and regulatory compliance. Such transfers may involve jurisdictions that have different data protection standards from those applicable in Pakistan.

Where personal data is transferred internationally, zh55 takes appropriate steps to ensure that such transfers are subject to adequate safeguards, including:

• Transferring data only to jurisdictions recognised as providing an adequate level of data protection;
• Implementing contractual data protection clauses with international service providers, processors, and partners that bind them to handle your data in accordance with standards equivalent to those applied by zh55;
• Ensuring that third-party payment processors (including JazzCash and EasyPaisa local integrations) hold appropriate data protection certifications and comply with applicable financial data protection requirements.

13 Third-Party Services & Links

The zh55 Platform integrates with third-party services including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast), casino game content providers, and KYC identity verification providers. These third parties operate their own privacy policies and are independent data controllers or processors in respect of data they receive.

zh55 is not responsible for the data practices of third-party service providers beyond the contractual data protection obligations we impose on them. Where material concerns arise regarding third-party data handling, zh55 encourages players to review the relevant third party's privacy documentation and contact zh55 support if assistance is required.

14 Marketing Communications

With your consent, zh55 may send you promotional communications regarding zh55 bonuses, new games, special offers (including PSL season promotions, cricket betting specials, and slot jackpot events), and other relevant Platform news via email and/or SMS to your registered Pakistani mobile number.

You may withdraw consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any zh55 marketing email;
• Updating your communication preferences in your zh55 Account Settings under "Notifications";
• Contacting zh55 support at [email protected] with the subject "Unsubscribe from Marketing."

Please note that withdrawal of marketing consent does not affect zh55's ability to send you transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, or KYC verification requests — which are necessary for the operation of your Account and are sent regardless of marketing preferences.

15 Policy Updates

zh55 may update this Privacy Policy from time to time to reflect changes in our data practices, the Services we offer, applicable law, or regulatory requirements. Material changes to this Privacy Policy will be notified to active zh55 Account holders via the registered email address on file and/or through a prominent notice on zh55.bid, at least 14 days before the updated Policy takes effect — except where immediate amendment is required for legal or security reasons.

The date at which this Privacy Policy was last reviewed is displayed at the top of the document. The current version of this Privacy Policy is always accessible at zh55.bid/privacy-policy. Your continued use of zh55 Services following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any material amendment, you should close your Account before the revised Policy takes effect.

16 Contact Us — Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which zh55 handles your personal data, please contact us through the following channels:

• Email: [email protected] — Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 on zh55.bid — average response time 3–5 minutes
• Languages: English and Urdu support available for all data protection enquiries

zh55 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days. For complex requests — such as full Subject Access Requests or data erasure requests — zh55 may extend the response period by a further 60 days where reasonably necessary, in which case we will notify you of the extension and the reason for it.